CBT Automail was developed for Circuit Based Training to respond to customer information requests.

Circuit based training are a motorcycle training school based at Mallory Park race circuit.

They offer various courses and provide literature for each. Customers can request information via the web site, and the brief was to provide a solutions that would integrate with Microsoft Outlook 2000 to pick up all email requests for information.

The solution picks up the information request emails from Outlook and ascertains which information is required by the customer.

The customer may request information on multiple courses at one time.
Upon receiving a request the software checks if the customer exists in the CBT Customer Database, and adds them if required.

An email is then created with the required information attched and automatically sent to the customer.
The CBT Customer database is then updated to indicate when and what information has been sent.

The application can be configured to send out reminders at specified intervals. there is also a 'Bulk Mail' facility that allows email mailshots to be sent out.